Innovation

5. Improving Processes

5.1 Analyse which of your processes have the most impact on your customers.

• What could be done more efficiently?
• What could be done that would increase customer satisfaction?
• How could cost-effective improvements be made?

5.2 New products or services may require technical support in the form of new machinery or systems.

• For example, a set of frequently asked questions (and answers) on your website may cut the customer support workload.

5.3 Employees must be involved in developing new processes, both to get the right answers and to ensure they are motivated to make the changes work.

5.4 Parts of your business may need to be restructured to meet your innovating goals.

Setting up cross-functional teams is one of the best ways of making innovation happen.

5.5 Rate your suppliers and meet regularly to monitor the improvement of processes.