ISO 9000

1. The Benefits

1.1 A quality management system provides improved control of key processes.

All employees follow agreed processes for carrying out key activities, minimising the risk of costly mistakes.

1.2 A quality system provides a foundation for improving quality and customer satisfaction.

• The system defines existing key operations.The system can be adjusted to account for inevitable changes, such as new technologies, new customers and new ideas.
• The system provides a way of collecting and implementing suggestions for improvements.This improves the chances that any broader quality management initiative will be successful and continuous.

1.3 A quality system lets you manage growth more effectively.

• The system makes it easier to integrate new employees and activities.
• Having a system makes it easier to stay in control.

1.4 Many customers demand that each of their suppliers has a quality system.

• They want to ensure that the quality of your product or service meets their requirements.
• Many larger companies may require the system to be ISO 9001 'certified'.