Key Performance Indicators

8. Action

If your employees know that you are closely monitoring the performance of the business, people will tend to sort out most minor problems immediately.

You, the senior management, should therefore have more time and resources to focus on the more important issues.

8.1 Select the most urgent problems, identify the causes, and agree on the best cure for each.

• Agree which individual will be responsible for each action item, together with timescales. Record this in the minutes of the meeting.
• If the same problem keeps re-occurring, it is often a sign that the person responsible is not capable of doing the job properly.

8.2 Avoid being distracted. Always come back to focus on the real drivers of the business.