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Page 5 of 9
Assertiveness
4. Receiving Feedback
Regardless of the position held in the company, feedback must be direct and honest to be productive.
Exchanging feedback can be especially valuable for senior managers in a business where assertiveness is established and welcomed.
4.1 When receiving feedback on poor performance, separate your natural dislike of being criticised from the valid points being made about your behaviour.
4.2 When receiving criticism, do not make excuses that will not stand up to scrutiny.
4.3 If an unfair general accusation is being levelled at you, ask for specific examples.
4.4 Accept praise and be prepared to learn from it as well.
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