Article Index
Disability Discrimination Act - Access To Goods And Services
Introduction
About this guide
How the Disability Discrimination Act affects you
Disabled customers
Meeting the needs of your customers
Equality, dignity and respect
Principles to bear in mind
Identifying and finding the premises
Approaching the premises
Entering the premises
Making doors easier to use
Finding the way around
Lighting
Moving about within the premises
Communicating with staff
Getting to goods and services
Queuing systems, waiting areas and seating
Counters, service desks and checkouts
Information about goods and services
Customer toilets
Getting out of the premises
Public or common areas
Where to get further help and technical advice
Northern Ireland
Publications
Organisations

Page 20 of 27

Disability Discrimination Act - Access to Goods and Services for the Disabled

Making Access to Goods and Services Easier for Disabled Customers: A Practical Guide for Small Businesses and Other Service Providers

Think about how people with visual impairments and with learning difficulties get the information they need about your products and services.

Practical suggestions:

Making labels, pricing, menus etc clearer: could your standard labels, prices and menus be easier to read and understood - for example, graphics/symbols, bigger typefaces or print size, clearer contrast between the lettering and the background? Or could you provide an alternative larger format specifically for people with visual impairments?

Providing Braille or tactile information: could you provide Braille or tactile information, for example on where to find goods and services within the premises?

Staff assistance: could staff be trained to assist blind customers by describing and explaining products or services to them?

Win £375 worth of advertising for your business.

Enter our competition by either:

In the next 12 months do you expect Cash Flow to