Disability Discrimination Act - Access To Goods And Services For The Disabled

Making Access to Goods and Services Easier for Disabled Customers: A Practical Guide for Small Businesses and Other Service Providers

Equality, dignity and respect

This guide is based on the principle that - as far as possible - disabled customers should be able to obtain goods and receive services in just the same way as other customers who are not disabled. This would mean that all customers receive as near to equal service as possible, and occasions where some customers feel that they are being treated differently are reduced to a minimum.

However, given the constraints of operating from existing buildings, there will be some situations where the same treatment will not be possible. In such cases, you will need to decide how best to serve your disabled customers: whatever solutions you come up with should respect the dignity of disabled customers. And, of course, there is nothing to prevent you from making extra provision for them.