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Page 6 of 8
Interviewing
5. Listening
5.1 Listen actively and concentrate on what is being said.
- Avoid thinking about how you are going to respond or phrase the next question.
- Resist the temptation to talk too much.
5.2 Observe behaviour.
- You may be able to tell if candidates are confident, or are unsure of their ground.
- Behaviour such as fiddling fingers, tapping feet or avoiding eye contact can be useful indicators.
- Avoid jumping to conclusions.Check any impressions you form by asking a probing question (see 4.1).
5.3 Keep notes to help you remember the individual candidates.
- The candidates you see first and last tend to be remembered better than the others.
- Notes provide the information you need for the assessment and will also act as evidence if decisions need to be justified (see 7.4).
- Summarise your notes after each interview, while it is fresh in your mind.
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