Investors in People

5. Evaluate the Impact

5.1 Make sure your top-level managers are committed to an ongoing programme.

5.2 Top managers should be able to:

• Describe the overall costs of learning and development in terms of resources and time.
• Explain and quantify how learning and development has improved the performance of the organisation.
• Describe how the evaluation of their investment in people is used to improve their strategy for improving the performance of the organisation and its people.