Managing Change

2. Prioritising Change

2.1 Decide which changes are most important.

• Focus on the changes with the biggest potential benefits, not the easiest ones to implement.

2.2 Programme continual smaller changes rather than a few large ones.

• Too many large changes are hard to digest and can interfere with one another.
• Small scale changes are easier to manage.
• Continual successful changes breed a positive culture of change (see 7).