Managing Change

7. Create a Culture of Change

If change is seen as the norm, employees are less resistant to it.

7.1 Recognise that any system or process can be improved.

• For example, the amount of paperwork can almost always be reduced

7.2 2 Encourage continuous input from employees.

• Ask for suggestions on new areas for improvement.
• Give feedback and credit for any ideas implemented.
• Reward people for their contribution to success. Tie the rewards explicitly to the achievement of the planned changes. See Incentive pay.