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Page 5 of 8
Managing Your Time
4. Handling Information
Find ways of dealing with information overload.
4.1 Ask for the information you need in a form that suits you.
- Ask for summaries, or charts, if you find them easier to deal with.
- Consider regularly analysing or summarising the information coming in. For example, summarise reasons for complaints and then draw up ways to tackle specific causes.
4.2 Restrict your information-gathering to what you really need to know.
- Exclude areas which are outside your responsibility and do not affect you.
- Ignore unnecessary detail.
4.3 Apply this four-part procedure to all paper that comes across your desk.
- Act on it - if it is relevant and important.
- Delegate it - if it is relevant but less important.
- File it - if it is relevant but not immediately important.
- Otherwise, bin it.
4.4 Set deadlines for making decisions.
- Do not wait until you know everything.
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