Motivating Employees

5. Handling Disagreements

You can never win an argument with an employee. The loser will become demotivated, and that is not in your interests as an employer.

5.1 If disagreements arise, limit the damage.

• Separate facts from opinions.
• Emphasise the areas where you agree.

5.2 Listen while employees talk.

• They may have spent a long time thinking about the matters under discussion - and they may have excellent ideas.

5.3 Acknowledge employees' opinions, even if they are at odds with your own.

• Try putting yourself in their shoes.

5.4 Give people room to save face, especially after criticism, failure or disappointment.