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Page 6 of 8
Performance Appraisals
5. Setting Key Objectives
The whole appraisal cycle is built around setting, reviewing and then re-setting key objectives.
5.1 Each objective should be SMART - specific, measurable, agreed, realistic and time-limited.
- Each objective must be in an area over which the employee has control.
- Give each objective a deadline.
5.2 Many elements of the job may already be covered by set standards .
For example:
- In an office, you may have standards for answering the phone (within four rings) or handling sales queries (within 24 hours).
5.3 Involve the employee in setting objectives.
Otherwise there is a danger the objectives will be unattainable, or simply ignored.
Labels: Staff Training
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