Personal Development Plans

7. Measuring Success

7.1 Use performance measures to track the business benefits brought by PDPs.

• If the PDPs are seen as an investment in your company's future rather than a drain on its resources, you will be able to assess the benefits against their costs.
• Link your business performance indicators with employee performance and identify areas where employee development would be beneficial.

7.2 Identify factors that have prevented the achievement of objectives. They may reveal underlying problems. For example, sales staff may be unable to improve their paperwork because standard forms are out of date.

7.3 Look for hidden benefits. For example, the customer loyalty brought about by improved handling of complaints is a major asset to your business.