Stress Management

4. Tackle the Causes

Taking action to manage stress effectively can have a positive effect. Employees will be more committed to your business and productivity is likely to increase.

4.1 Introduce measures to reduce the demands of the job

• Set targets that are challenging but realistic.
• Make sure employees do not take on too much work. Encourage delegation where possible.
• Provide training in time management, if necessary. Encourage employees to prioritise and tackle the most important tasks first.
• Cut back on time-wasting activities, such as over-long meetings.

4.2 Take steps to avoid a long-hours culture.

• Encourage employees to take regular short breaks, in addition to longer holidays to allow them to unwind fully.
• Make sure they take a lunch break, rather than eating on the job.
• At least once a week, encourage employees to leave on time and to do something in complete contrast to their work.

4.3 Implement policies and procedures to improve working relationships.

• Draw up a policy to prevent bullying and harrassment.
• Consider training managers in interpersonal skills.
• Make sure there is someone within the company that employees can bring their problems to in confidence.

4.4 Establish a style of management that is appropriate and productive.

• Rule by reward, not punishment. Let employees know their work is valued and appreciated.
• Review performance regularly, so employees know how well they are doing.
• Operate an open door policy, and encourage employees to approach you with problems.
• Monitor levels of absence and sickness leave.
• Survey staff to assess staff attitudes and experiences in the workplace.
• Draw up a stress policy stating that you take stress seriously and detailing how you plan to deal with workplace stress.
• Offer employees training, help, advice and support. (See Performance appraisals and Using training effectively.)

4.5 Inform employees about changes that affect the way the company operates.

• Ensure employees understand the company's long-term goals.
• Explain the reasons for any change and how they might be affected.
• Arrange meetings to discuss new projects so everyone is clear what is happening and what is expected of them.
• Encourage two-way communication with staff. Ask for input, ideas and opinions.

4.6 Establish clear job descriptions.

• Clarify employees' objectives and responsibilities.

4.7 Provide support to employees experiencing personal problems and difficulties.

• Be prepared to offer employees time off if necessary.
• Consider offering more flexible working arrangements.
• If appropriate, encourage employees to seek professional help.