Using Training Effectively

2. Training Objectives

2.1 To keep training relevant and focused, set SMART (specific, measurable, agreed, realistic and time-limited) objectives.

• For example, doing a time-management course 'with the objective of clearing your in-tray by the end of every day' will focus you, during and after the course.

2.2 Often, the objective will be to reach a specified standard for the performance of a particular task.

• Set the standard by assessing how well an experienced person completes the task.
• Try breaking the standard down into three required components: knowledge, skills and attitude.
• Set out the conditions under which the standard is to be achieved.
• When a new task is introduced, the desired performance standard may be less clear.

2.3 Keep training objectives in line with business objectives.

• For example, if you are setting up an online shop, train staff how to use the software so they can maintain the website.