Using Training Effectively

2. Training Objectives

2.1 To keep training relevant and focused, set SMART (specific, measurable, agreed, realistic and time-limited) objectives.

• For example, doing a time-management course 'with the objective of clearing your in-tray by the end of every day' will focus you, during and after the course.

2.2 Often, the objective will be to reach a specified standard for the performance of a particular task.

• Set the standard by assessing how well an experienced and competent person does the task in question.
• Try breaking the standard down into three components: knowledge (eg knowing your product range and price list), skills (eg being able to handle customer complaints), and attitude (eg taking a positive approach to overcome problems).
• Set out the conditions under which the standard is to be achieved.
• When a new task is introduced, the desired performance standard may be less clear.

2.3 Keep training objectives in line with business objectives.

• For example, if you are planning on setting up an online shop it is worthwhile training staff how to use 'shopping basket' software so that they can maintain the website.