Using Training Effectively

7. Did It Work?

You know your training has worked if it delivers the objectives outlined in your training brief.

7.1 Review the impact of the training on performance, as part of a regular appraisal process. (See Performance appraisals).

• Any additional training needs can be discussed at this point.

7.2 Evaluate training by asking your employees to review their training experience. Was the training relevant to the job and appropriate to their level of expertise?

• When employees complete any training, discuss how their learning will be put into action.
• Training assessment forms may help you discover more about the course and establish what worked and what did not. But be aware that what the trainee sees as a 'positive' training experience is not necessarily valuable to your business.

7.3 Monitor improvements in the performance of the business.

• Measurable performance indicators include sales, production costs, output, attendance levels and staff turnover.
• Qualitative improvements may include higher quality goods or services, better teamwork, fewer customer complaints and more innovation in your business.
• Has the training added value to your business?