The relevant person will not be liable to a penalty charge notice:
a) in a sale or rental where a request for an EPC has been made at least 14 days before required and despite all reasonable efforts and enquiries, a valid EPC is not in the possession or control of the seller or prospective landlord. The EPC should nonetheless be made available to prospective buyers or tenants as soon as the dutyholder has it; or
b) in a rental:
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