EPCs for Commercial Buildings

6.4 Complaints

If you have a complaint about the availability or quality of an EPC or about an energy assessor or energy assessment, you should contact the following people:

1. EPCs on sale or rental
For complaints regarding the availability and validity of an EPC for sale of a marketed building, contact your local Trading Standards Officers. Trading Standards Officers have the power to act on your complaints.

2. EPCs for newly constructed or modified properties
For complaints regarding the availability and validity of EPC’s produced by the builder when construction work is completed, contact Building Control at the relevant local authority.

3. Quality or accuracy of the EPC and its recommendations
For complaints regarding the quality and accuracy of the EPC and the recommendation report, contact the accreditation body of the energy assessor who produced the EPC. Contact details can be found on the EPC.

4. Complaints regarding an energy assessor or any aspects of the energy assessment
For complaints regarding the energy assessor or the energy assessment, contact the energy assessor in the first instance and if the matter is not resolved, contact the accreditation body of the energy assessor who produced the EPC. Contact details can be found on the EPC.

If you suspect that your EPC is subject to fraud, then the matter should be referred to the police.