free small business advice & information
Main Menu
Hot Links
ISO 9001: Keeping Client Complaints to a Minimum
Your Client tells you for the third time of reporting that the service you are providing is not working and there is no sign of resolution. On investigation you find there are some vague recollections of the Client reporting various incidents but no record can be found of what they were, when they were reported and what had been done to resolve them. In effect Client support is a shambles.
It is therefore imperative that the risk of such failure is minimised by making sure your company has Client incident reporting and resolution totally under control. This can be achieved by ensuring that you have a Client Support process in place that dovetails into a quality management system such that:-
- The Client Support process is clearly documented.
- Personnel undertaking this process have a clear understanding of what is required.
- Clear records are maintained of incidents and resolution.
- The process is reviewed on a regular basis and inconsistencies corrected.
Thus a low cost, high quality approach to sales is the answer – and this can be achieved through implementing a quality management system. To see how to do this, visit: http://www.SmartQMS.co.uk
Related Articles
- ISO 9001: Correcting Known Deficiencies
- ISO 9001: Ensuring a New Employee Quickly Becomes Effective
- ISO 9001: Ensuring Company Personnel Have Access to the Latest Documents
- ISO 9001: Ensuring Employees and Subcontractors are Using Correct Procedures
- ISO 9001: Ensuring External Training is Effective
- ISO 9001: Ensuring Tasks are Discharged in a Consistent Manner
- ISO 9001: Instilling Client Confidence with Quality Management
- ISO 9001: Keeping Documentation In Order
- ISO 9001: Knowing What Has Been Sold to Your Client
- ISO 9001: Supplying What the Contract Stipulates
- ISO 9001: Using QMS to Keep Orders Flowing In
- ISO 9001: Your Supplier Has Failed You
Monthly Prize Draw!
Win £375 worth of advertising for your business.
Enter our competition by either:
- Signing up to the is4profit Small Business Newsletter or
- Entering your firm's details into the Small Business Directory