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ISO 9001: Keeping Documentation In Order
You are very pleased that you have secured another order, arranged for your supplier to deliver the required equipment and you have scheduled the work, so that you can proceed to secure the next order.
To your horror the next thing you hear about this order is that that you missed a delivery date and your client has gone ballistic. On investigation you find nobody in your company is aware of what was needed or what to do and by then order has been cancelled.
Finally you find the schedule of work document at the bottom of your in tray rather than in the customer file so it was little wonder that nobody knew what to do.
It is therefore imperative that the risk of such failure is minimised and this can be achieved by ensuring that you have an order management process in place that dovetails into a quality management system such that:-
- Orders are clearly recorded.
- Personnel involved in satisfying the order are notified of the order and where the record is located.
- Personnel involved in satisfying the order know what to do.
- The process is reviewed on a regular basis and inconsistencies corrected.
Thus a low cost, high quality approach to sales is the answer – and this can be achieved through implementing a quality management system. To see how to do this, visit: http://www.SmartQMS.co.uk
Related Articles
- ISO 9001: Correcting Known Deficiencies
- ISO 9001: Ensuring a New Employee Quickly Becomes Effective
- ISO 9001: Ensuring Company Personnel Have Access to the Latest Documents
- ISO 9001: Ensuring Employees and Subcontractors are Using Correct Procedures
- ISO 9001: Ensuring External Training is Effective
- ISO 9001: Ensuring Tasks are Discharged in a Consistent Manner
- ISO 9001: Instilling Client Confidence with Quality Management
- ISO 9001: Keeping Client Complaints to a Minimum
- ISO 9001: Knowing What Has Been Sold to Your Client
- ISO 9001: Supplying What the Contract Stipulates
- ISO 9001: Using QMS to Keep Orders Flowing In
- ISO 9001: Your Supplier Has Failed You
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