Contact Management Software

Goldmine

What is Goldmine?

• Another widely-used contact management solution
• Strong at supporting remote sales teams

Who is it designed for?

• The more expensive version of Goldmine can grow to accommodate even the largest of businesses
• Companies with medium intensity data management requirements - databases with up to 15,000 active customer records
• Particularly good for companies where remote sales teams are supported

Pros and cons

• Relatively simple to use
• Training and IT support may be required
• Supports the XML protocol, the common language of many business programs, so it is easy to import and export data from many other popular programs
• Allows export of customer data, eg to a mailing house
• Allows addition of prospects from external sources

Features

• Works well with other systems
• Has its own e-mail client built in, which has many of the features of better-known e-mail programs
• Business Contact Manager, the basic version:
  • Suitable for up to c. 15,000 records where each record is an active customer file, containing contact details, an order history and other applicable information
  • Customer records can have flags added to them to remind the sales person to call at a particular time
  • templates can be customised for particular business applications including property management, financial and legal services
• Goldmine Sales and Marketing, the advanced version:
  • Can handle 100s of 1,000s of records
  • Greater report functionality and flexibility
  • Tools to keep data clean and up-to-date:
    • Merge/Purge wizard for identifying and eliminating duplicate records
    • Global Replace wizard for making wholesale changes to the data
  • Simplified synchronisation for remote users
  • Greater integration with Microsoft Exchange and Outlook

Cost

• Single-user version of Business Contact Manager - c. £165
• Five-user version of Business Contact Manager - c. £695
• 5-user version - c. £550
• Goldmine Sales and Marketing - c. £395 per user