Two critical issues when considering any Contact Management Solution are portability - how well the solution works across the different business communication devices you use, and synchronisation - how well the solutions can ensure that all your devices, and staff, are working from the same information.
Most of the programs mentioned above will integrate seamlessly with e-mail programs, such as Outlook. Many will work with other programs such as accountancy and word-processing.
The following table gives you a quick guide to the portability and synchronisation specifications of each of the solutions examined.
| PROGRAM | PORTABILITY | SYNCHRONISATION | XML SUPPORT |
|---|---|---|---|
| Lotus Organiser | Works with telephones, mobiles, PDAs, PCs, laptops | Good with mobiles, requires EasySync Pro (£35) for other devices |
No |
| Microsoft Outlook | Works with many devices such as Palms | Will not sync directly with many devices without extra software |
Yes |
| ACT! | Only works with PCs & laptops | Only between users | No |
| Maximizer | Works with palms, PCs & laptop | Requires extra software to sync with other users | No |
| Goldmine | Works with palms, PCs & laptops | Only between users | Yes |
| Filemaker Pro | Works with palms, pocket PCs, PCs & laptops | Between users and with Palms and Pocket PCs | Yes |
| Microsoft Access | Through Outlook with similar devices | Will not sync directly with many devices without extra software |
Yes |
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