Contact Management Software

MicroSoft Outlook

What is MicroSoft Outlook?

• World's most widely used e-mail program
• Light version of Outlook, Outlook Express, comes as standard with any PC that has a Windows operating system installed
• Full version of the program, Microsoft Outlook, included with Microsoft Office
• Primarily thought of as an email management program, but can be a lot more powerful

Who is it designed for?

• A business that does not plan to include a great deal of data in its contact management interface

Pros and cons

• Requires no additional expenditure as many businesses already own Outlook Express
• Already familiar to many staff
• Works well with Windows operating systems and the Office suite of programs.

Features

• Manages incoming and outgoing mail
• Provides e-mail drafting facilities
• Stores and catalogues e-mail, both sent and received
• Maintains list of addresses, both e-mail and conventional - this aspect is key to its functionality as a CMS tool
• Integrated calendar
• Contacts
• Task management features
• Programmable - you can set up and save particular searches, reports, and outputs

Cost

• If you have to buy it - c. £100