Getting the Most from Your IT System

7. Getting Help

Unless you are an expert, you are unlikely to get the best out of your IT system without help.

7.1 There are many places to look for help yourself.

• Most mainstream software packages have built-in help. You can usually access it by pressing the F1 key.
• Software publishers tend to offer additional support through their websites. Always try there if you have a problem.
• There is a wealth of information available on other websites and forums.
• Try typing an explanation of the problem you are having into a search engine. The chances are that someone, somewhere, has experienced the same issue before.

7.2 You can usually get help from the hardware or software manufacturer, or your IT supplier.

• You may be able to call a support line for help.
• For critical issues, consider calling out an engineer.

7.3 Get help early.

• You can reduce future support costs by using an expert to set up your system.
• Many businesses find help essential for setting up more complex programs such as databases.