Internet Service Providers (ISPs)

5. Contracts

5.1 Many ISPs offer pay-as-you-go services through a modem and standard telephone line without any need for a contract.

• You should check the service agreement.

5.2 Contracts are increasingly flexible.

• ADSL is available on a three-month contract from many ISPs. Don't be tied in for longer than you need to be.

5.3 Make sure any domain names are your property.

• If you need to change your ISP, you will want to retain the same domain names. Check the ISP uses suitable domain-name registries. For example, Nominet for .uk domain names.
• Make sure that domain registrations clearly state that you or your company is the owner (registrant) of the domain.

5.4 Focus on what will happen if there are problems.

• A good, business-focused ISP will offer a service level agreement setting out what you can expect. For example, the maximum amount of time the ISP's own computers can be out of action each month and a response time to deal with any problems you have.
• A service level agreement should also state the compensation you will get if service falls below the specified standards.