IT Disaster Prevention

7. Planning for the Worst

Put contingency plans in place to minimise disruption in the event of a system failure.

7.1 Provide contact details for sources of help.

• Usually, this will be a nominated individual. Ensure there is cover if this person is away.
• More complex problems may need to be referred to suppliers, particularly if they are providing a support service (see 7.4).

7.2 Keep original software secure.

• Store software disks off-site, or in a safe.
• Keep an up-to-date log of all installed software. Note which version of each package you are using, and record configuration details.
• Keep copies of any patches and upgrades.

7.3 Keep any spare hardware and consumables you might need.

• Old computers can provide short-term cover if newer equipment fails.

7.4 Build a good relationship with a local supplier or repair company.

• Pick one that understands your needs.
• Check equipment will be repaired or replaced quickly enough.

7.5 Make sure employees know how to cope when the system is down.

• Detail any special tasks they must perform.
• Put appropriate manual systems in place. For example, print out the key elements of your database so you have a back-up .

7.6 Consider insuring your system against the costs of breakdown and data loss.