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Page 3 of 10
IT Self Assessment
Sales
1. Mark with a cross your current score in the performance rating column
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N/A
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not applicable to our business |
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1
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our poor performance is hurting our competitiveness |
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2
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we need to improve our lacklustre performance |
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3
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we are performing as well as most competitors |
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4
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we perform this better than all our competitors |
2. Mark with a tick where you would like to be
3. Identify which have the largest gap between where you are and where you want to be and mark with a star the issue for action column.
We suggest you pick no more than one or two issues for action per business activity.
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Performance rating
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Issue for action
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Your business solution might include:
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N/A
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1
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2
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3
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4
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| Are your information resources, such as stock availability and pricing, available to customers and staff outside working hours? |
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e-mail, mobile communications, Internet, Web site, CD-ROM |
| How quickly do you respond to sales enquiries? |
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e-mail, Internet, EDI, networks, video conferencing |
| How easy do you and our colleagues find it to provide customers with standard documents (such as quotations) when working away from the office? |
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networks, mobile communications, group calendaring, e-mail, Intranet, desktop publishing |
| Can you and your colleagues c-ordinate diaries, receive instructions and submit reports promptly while visiting clients? |
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networks, mobile communications, group calendaring, e-mail, Intranet |
| Can you 'close the sale' and 'move the money' on-line to cut transaction time and cost? |
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Internet, EDI |
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N/A = not applicable 1 = poor 2 = need to improve 3 = OK 4 = excellent
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Business Advice