Maintaining Your IT System

6. Troubleshooting Software

6.1 Start by trying to replicate the problem.

6.2 If you can replicate a fault, see if the online help section offers a solution.

6.3 If you suspect a software problem, the fastest way to find a solution is often to search online.

• Check the manufacturer's website for help.
• If an error message is appearing, type that exact message into a search engine. You will probably find that someone has encountered the same problem before.
• Some firms offer online assistance. A support agent can 'take over' your computer and fix the issue.
• Strange software behaviour may be caused by a virus or spyware. Always use up-to-date security software.

6.4 Manufacturers regularly issue software updates to fix bugs and security issues.

• You should keep all your software updated.
• You can usually set software to download and install updates automatically.
• You may wish to test updates to critical software on a few computers before rolling them out across all your company PCs.

6.5 Try to use the latest versions of software unless there are specific reasons why you need to stick with an older version.

• Test new software on a few computers to ensure there are no bugs affecting you.
• Wait a few months after the release of new software before purchasing. This gives others time to find and iron out any bugs.

6.6 To remove an application, always use 'uninstall' or the option to 'add/remove' programs in the Control Panel. This should remove all traces of an application.

• Do not just delete the folder where the software is stored. This can cause problems by leaving files in different folders.