Specifying and Purchasing IT

8. Contracts

8.1 Aim for a contract which makes the supplier responsible for ensuring that the system meets your needs.

• Specify in writing how you intend to use the system and ask for written confirmation the system is suitable.
• Buying an entire system from one supplier will ensure compatible components.

8.2 Be sure you are satisfied with warranties.

• Standard hardware warranties provide 12 months cover against faulty parts or workmanship. However, you will usually be responsible for returning faulty items for repair or replacement. Extended, on-site warranties are available at additional cost.
• Software warranties are generally limited. Licences typically exclude liability for damage to your system and limit your recourse to the purchase price.

8.3 Get a written agreement covering services.

• This should include the standard of service.
• Agree specific measures for the standard of service, so you can hold your supplier accountable.
• Ensure that the basis on which you will be charged is spelt out.