Specifying and Purchasing IT

7. Suppliers

7.1 Most businesses purchase IT from dealers or resellers. These range from nationwide chains to local consultants.

• The quality of initial consultancy and advice varies, as does willingness to provide continuing support.
• A good dealer should be willing to install and configure the system, and to take responsibility for transferring data from any existing system to the new one.
• Some dealers offer equipment they assemble themselves, at a lower cost than branded systems. Check that the dealer uses quality, industry-standard components and that you are satisfied by the warranty.

7.2 Other suppliers can be useful, particularly if you need little or no advice.

• Retailers often keep a wide range of products. Many offer advice, and maintenance and support contracts, but attitudes vary.
• Mail order and online companies generally offer a wide product range at competitive prices. Purchasing with a personal credit card and searching online for opinions of the supplier reduces risks.
• Some manufacturers supply direct and build equipment to your specification.

7.3 Another option is to find a reseller/supplier that can host your IT for you.

• A fully managed service gives small firms access to enterprise-class IT that integrates seamlessly with their business, without the headache of hiring IT staff and running it yourself.

7.4 Look for a supplier who places a value on building a relationship with you.

• Where appropriate, ask for references from customers with similar needs to you.
• If you buy from suppliers who treat each purchase as a one-off, you may need a consultant for continuing support.