Specifying and Purchasing IT

7. Suppliers

7.1 Most businesses purchase IT from dealers or resellers. These range from nationwide chains to local consultants.

• The quality of initial consultancy and advice varies, as does willingness to provide continuing support.
• A good dealer should be willing to install and configure the system, and to take responsibility for transferring data from any existing system to the new one.
• Some dealers offer equipment they assemble themselves, at a lower cost than branded systems. Check that the dealer uses quality components and that you are satisfied by the warranty.

7.2 Other suppliers can be useful, particularly if you need little or no advice.

• Retailers often keep a wide range of products, and can generally provide stock immediately. Many offer advice, and maintenance and support contracts, but attitudes vary widely.
• Mail order companies generally offer a wide product range at competitive prices. Purchasing with a personal credit card and using suppliers registered with the Mail Order Protection Scheme reduces risks.
• Some manufacturers supply direct and can build equipment to your specification.

7.3 Look for a supplier who places a value on building a relationship with you.

• Where appropriate, ask for references from customers with similar needs to you.
• If you buy from suppliers who treat each purchase as a one-off, you may need a consultant for continuing support.