Specifying and Purchasing IT

8. Contracts

8.1 Aim for a contract which makes the supplier responsible for ensuring that the system meets your needs.

• Tell the supplier in writing how you intend to use the system and ask for written confirmation the system is suitable.
• Buying an entire system from one supplier will help ensure that the supplier is responsible for ensuring all the components are compatible.

8.2 Be sure you are satisfied with warranties.

• Standard hardware warranties provide 12 months cover against faulty parts or workmanship on a return-to-base basis. Extended, on-site warranties are usually available at additional cost.
• Software warranties are generally extremely limited. Licences typically exclude liability for damage to your system and limit your recourse to the purchase price of the software.

8.3 Get a written agreement covering services.

• This should include the standard of service you can expect.
• Ensure that the basis on which you will be charged is clearly spelt out.