Technology Case Studies - Managing Information

Fleet Accident Management

Fleet Accident management - 160 employees - £34.5m turnover

The Challenge

In a six-month period, this accident management company has doubled its business, but its admin systems could not cope with the resulting 3000 claims a month, each generating between 7 and 300 pages of paper.

The Answer

The volume of paper, and the bottlenecks it caused, was clearly the key. The solution was to empower existing staff with a document management system that scans incoming documents.

The Benefits

Productivity has risen by 20%. Procedures that needed to be done by hand in a particular order are now automated, and done simultaneously. This has freed time that can now be spent on more effective customer care, including chasing up the repair work.

Stud Farm

A stud farm uses a database to monitor and record breeding and racing performance information. This enables more informed decisions to be made and breeding 'matches' to be based on scientific analysis of data, rather than the old-style mix of instinct and rough guesswork. This has enhanced the reputation of the company.