Voice Over Internet Protocol (VoIP)

Many small businesses are faced with spiralling phone bills. One way of reducing your bills is to use your IT network for phone calls between your branches, and to use the internet for external calls. This is known as Voice over Internet Protocol (VoIP).

VoIP can also dramatically improve the way you work. If you switch your phone calls to your IT network, you can merge voice and data, boosting staff productivity and enhancing customer service.

As the price of high speed internet connections comes down, it's well worth taking a fresh look at your long term plans for your phone and IT network.

This business advice article is for small businesses who want to cut the cost of their phone bill. It's also for those who want to integrate their phone system with their business applications, to make staff more productive and offer better customer service.

It covers the benefits of implementing VoIP, with advice on how to go about it.

BIS drives our ambition of 'prosperity for all' by working to create the best environment for business success in the UK. BIS helps people and companies become more productive by promoting enterprise, innovation and creativity.

BIS champion UK business at home and abroad. They invest heavily in world-class science and technology. BIS protect the rights of working people and consumers. And they stand up for fair and open markets in the UK, Europe and the world.

Achieving best practice in your business is a key theme within BIS's approach to business support solutions, providing ideas and insights into how you can improve performance across your business. By showing what works in other businesses, they can help you see what can help you, and then support you in implementation. This business advice article focuses on these solutions.