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Voice Over Internet Protocol (VoIP)
VoIP Implementation Checklist
Act
IMPLEMENT VoIP
- Roll out any necessary training.
- Begin by replacing VoIP in a self-contained part of the business then gradually extend its use.
- Encourage staff involvement and feedback, this will help smooth implementation, as staff buy-in can make or break a technology project.
- Consider setting up a cross-departmental taskforce to manage the implementation process - it will help with staff buy-in and ensure that implementation works company-wide.
EVALUATE
- Monitor and review the impact on your business and against your objectives.
- Monitor quality of service and network availability.
- Get feedback from staff, customers and suppliers on the changes.
- Evaluate the impact after six months and one year. Have you achieved your objectives? Establish how you could improve things further.
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Labels: Software, IT Management
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