Voice Over Internet Protocol (VoIP)

Further Help & Advice

Achieving best practice in your business is a key theme within BIS's approach to business support solutions, providing ideas and insights into how you can improve performance across your business. By showing what works in other businesses, we can help you see what can help you, and then support you in implementation.

ACHIEVING BEST PRACTICE IN YOUR BUSINESS

To access free information and publications on best practice:

• Visit the BIS website at www.BIS.gov.uk
• Call the BIS Publications Orderline on 0845 015 0010 or email them at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

SUPPORT TO IMPLEMENT BEST BUSINESS PRACTICE

To get help bringing best practice to your business, contact Business Link - the national business advice service. Backed by the BIS, Business Link is an easy-to-use business support and information service, which can put you in touch with one of its network of experienced business advisors.

• Visit the Business Link website at www.businesslink.gov.uk
• Call Business Link on 0845 600 9006.

GENERAL INFORMATION ON VoIP

• www.ofcom.org.uk - Ofcom, regulator for the UK communications industries
• www.telecomsadvice.org.uk - independent advice for small businesses
• www.VoIP.org.uk/ - reviews of UK Voice over IP service providers
• www.VoIP-calculator.com - site for network managers to calculate viability of VoIP
• www.itspa.org.uk - Internet Telephony Service Providers Association

A SELECTION OF SOFTWARE, HARDWARE AND SERVICE PROVIDERS

Software for VoIP

• Skype - One of the most popular pieces of VoIP software available.
• http://explore.live.com/messenger - Microsoft Windows Live Messenger
• www.apple.com/downloads/macosx/email_chat/skype.html - Apple's VoIP download

PC to phone services

• Yahoo! Voice (formerly known as DialPad)
• www.net2phone.com
• www.webphone.com
• www.neteasyphone.net
• www.callserve.com

VoIP hardware and solutions providers

• www.avaya.com - Avaya
• www.cisco.com/ - Cisco Systems
• http://connecthere.net - ConnectHere
• http://business.bt.com/broadband-and-internet/internet-communication/broadband-voice/ - BT's Broadband Voice for Business

GENERAL BUSINESS ADVICE

You can also get a range of general business advice from the
following organisations:

England

• Call Business Link on 0845 600 9006
• Visit the website at www.businesslink.gov.uk

Scotland

• Call Business Gateway on 0845 609 6611
• Visit the website at www.bgateway.com

Wales

• Call Business Eye/Llygad Busnes on 08457 96 97 98
• Visit the website at www.businesseye.org.uk

Northern Ireland

• Call Invest Northern Ireland on 028 9023 9090
• Visit the website at www.investni.com

Examples of products and companies included in this leaflet do not in any way imply endorsement or recommendation by BIS. Bear in mind that prices quoted are indicative at the time it was published.