Voice Over Internet Protocol (VoIP)

VoIP Solutions - Going Further

Voice-data Integration

If your company has different branches, a VoIP-based system that integrates all your communication services across a single, shared network will let you share data between branches as well as send and receive calls. The cost will depend on the number of locations you are integrating and the PC and phone handsets you have.

The benefits are that a VoIP system can provide you with services that existing PBX telephone systems can't and that tighter voice-data integration will be more efficient.

Possible services include:

• using call-centre technology, where an incoming phone call automatically brings up customer details on screen;
• offering customers a 'Click to call' button on your website;
• unified messaging for phone, e-mail and fax messages. Unified messaging offers a way of putting all these messages into a single 'in-box';
• video or audio-conferencing where several people in different locations can work on the same document, while discussing it over the phone or via a video link;
• voice activated dialling;
• Voice-based SMS and
• plug-and-play connectivity from any network point for both phone and data.