Voice Over Internet Protocol (VoIP)

VoIP Implementation Checklist

Plan & Test

PLAN YOUR VoIP ARCHITECTURE

• Which VoIP applications do you want to offer staff?
• Which services (eg conferencing, queuing, voice transfer) will the network need to support these applications?
• What is the physical infrastructure (eg protocols, switches, routing mechanisms) required to deliver this?
• Do you want to add voice services to one or several LANs?
• Do you want to add voice services to VPNs?
• Build in strong security measures.

PLAN THE ROLLOUT PHASE

• Look at training implications - what will the cost be?
• Decide which staff will require training and allow time for them to adjust to the new system.
• Break down the project into manageable chunks.
• Make it clear who is responsible for updating, maintaining and securing IP phones and other gateways.
• Make sure that your plans are scalable.