Voice Over Internet Protocol (VoIP)

VoIP Implementation Checklist

Act

IMPLEMENT VoIP

• Roll out any necessary training.
• Begin by replacing VoIP in a self-contained part of the business then gradually extend its use.
• Encourage staff involvement and feedback, this will help smooth implementation, as staff buy-in can make or break a technology project.
• Consider setting up a cross-departmental taskforce to manage the implementation process - it will help with staff buy-in and ensure that implementation works company-wide.

EVALUATE

• Monitor and review the impact on your business and against your objectives.
• Monitor quality of service and network availability.
• Get feedback from staff, customers and suppliers on the changes.
• Evaluate the impact after six months and one year. Have you achieved your objectives? Establish how you could improve things further.