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Wednesday, 20 August 2008
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Customers
How can I improve customer service?
How can I measure customer satisfaction?
How do I find out more about my customers?
How do I get new customers?
How do I retain customers to stop them going to my competitors?
What do the terms 'segmentation' and 'positioning' mean?
What is Customer Relationship Management ?
What's the best way to communicate with my customers ?
Where can I find out more about my customers ?
Where can I obtain lists of prospective customers ?

Customers

Small Business Ad

Finding, keeping and pleasing customers is the name of the game for small businesses. Over the coming months, we'll be introducing information and advice on a whole range of guidance to help you to help your customers.

When it comes down to dealing with your customers - and especially those who may be unhappy with your products or services or those who have extremely high expectations - be sure that what you promise can be delivered. We're currently working to bring you more details about consumer rights and consumer affairs.


This article based on information Crown Copyright © 2002


 
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