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Page 17 of 18
Understanding Your Customers
Act
IMPLEMENT
Encourage staff involvement and feedback - this will help smooth implementation, as staff buy-in can make or break a technology project.
EVALUATE
- Monitor and review the impact on your business and against your objectives.
- Get feedback from staff, customers and suppliers on the changes.
- Evaluate the impact after 6 months and a year. Have you achieved your objectives? Establish how you could improve things further.
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Business Advice