|Checking for Credit|
|Setting Credit Limits|
|Your Credit Terms|
|Everyday Credit Control|
|Working with Big Companies|
Customers will often try to delay payment. This may be a danger signal or it may just be because they want to improve their own cashflow at the expense of yours.
5.1 Call the customer just before payment is due to confirm that it will be on time.
5.2 If a customer makes a part payment (payment on account), acknowledge receipt and ask for the balance.
5.3 If a customer queries one item, insist on full payment for the rest of the order. Sort out the query separately.
5.4 If a cheque is incorrect (unsigned or for the wrong amount), call to point out the error.
5.5 If a cheque bounces, don't jump to conclusions.
5.6 Keep records of all the problems you have with each customer's payments.