Customer Care

3. Good Care Needs Systems

Do all you can behind the scenes to save your customers time, money and aggravation.

3.1 Choose reliable suppliers who will not hold up your own production and deliveries.

3.2 Keep adequate stock levels.

3.3 Check your production procedures.

• Cut out any bottlenecks that could cause unnecessary delays.

3.4 Set up a production process that ensures no defects, rather than relying on inspection of the finished product.

3.5 Establish systems and cross-checks to ensure that every order is correctly executed (the right amount of product to the right address on the right date).

3.6 Set up a simple returns procedure for any rejected goods.