Insurance

4. Choosing an Insurer

4.1 Disputes in insurance can and do happen. Claims can be paid late, or not in full, or not at all.

• All general insurance companies should be authorised by the Financial Services Authority (FSA). Most are also members of the Association of British Insurers. Check an insurer is authorised by calling the FSA's enquiry line (0845 606 1234) or visiting the website .

4.2 Shop around for advice and quotes.

• Insurance brokers' services are usually free. A good broker will search the market to obtain the best deal for you.
• Banks and building societies can offer good value, but may be tied to selling insurance policies from just one company.
• Get at least three quotes, to ensure you are being offered a competitive rate.
• Be wary of cheap deals. Why are they cheap? What is not being insured?