Quality Management

Article: Guide to ISO 9001

Guide to ISO 9001 You’ve probably heard of ISO 9001 because you’ve seen a logo on the side of a van, or been told you need it for a tender you’re interested in. At the moment then, you’re probably wondering what on earth...

Article: ISO 9001 - the quality certification

ISO 9001 - the quality certification Increasingly organisations ranging from start up dot.coms to well established manufacturing organisations are recognising the benefits that an effectively implemented quality management system...

Article: ISO 9001 - the quality certification

ISO 9001 - the quality certification Increasingly organisations ranging from start up dot.coms to well established manufacturing organisations are recognising the benefits that an effectively implemented quality management system (QMS) can bring. ...

Article: ISO 9001: Correcting Known Deficiencies

ISO 9001: Correcting Known Deficiencies A typical business operating without managing the quality of its outputs will tend to tend to supply its customers in an inconsistent manner, simply because there is no control over consistency. Breaks in...

Article: ISO 9001: Ensuring a New Employee Quickly Becomes Effective

ISO 9001: Ensuring a New Employee Quickly Becomes Effective If your business has a manual describing how the business functions, you could ask him to read it. However, it would have to be extremely comprehensive and would be difficult to keep...

Article: ISO 9001: Ensuring Company Personnel Have Access to the Latest Documents

ISO 9001: Ensuring Company Personnel Have Access to the Latest Documents ISO 9001: Ensuring company personnel who are working away from the office to have access to the latest versions of documents necessary for their work. You are running a...

Article: ISO 9001: Ensuring Employees and Subcontractors are Using Correct Procedures

ISO 9001: Ensuring Employees & Subcontractors are Using Correct Procedures Where procedures are documented and distributed in paper form, it is necessary to have a rigorous process for ensuring that, whenever any change is required, all copies are...

Article: ISO 9001: Ensuring External Training is Effective

ISO 9001: Ensuring External Training is Effective Employee/subcontractor training is one of the business processes that are defined in a quality management system that meets the international standard ISO 9001:2008. For any enterprise where...

Article: ISO 9001: Ensuring Tasks are Discharged in a Consistent Manner

ISO 9001: Ensuring Tasks are Discharged in a Consistent Manner ISO 9001: Ensuring tasks are discharged in a consistent manner, over time and irrespective of who undertakes the tasks Basically, in order to be able to enforce consistency, it is...

Article: ISO 9001: Instilling Client Confidence with Quality Management

ISO 9001: Instilling Client Confidence with Quality Management How many times do we come across SMEs wringing their hands at the loss of another order and saying “That order should have been ours” because they believed they knew what the client wan...

Article: ISO 9001: Keeping Client Complaints to a Minimum

ISO 9001: Keeping Client Complaints to a Minimum Your Client tells you for the third time of reporting that the service you are providing is not working and there is no sign of resolution. On investigation you find there are some vague...

Article: ISO 9001: Keeping Documentation In Order

ISO 9001: Keeping Documentation In Order You are very pleased that you have secured another order, arranged for your supplier to deliver the required equipment and you have scheduled the work, so that you can proceed to secure the next order. To...

Article: ISO 9001: Knowing What Has Been Sold to Your Client

ISO 9001: Knowing What Has Been Sold to Your Client If your business handles many orders from customers, you will need to have systems for storing the details and feeding the consequential instructions to your operations function as well as...

Article: ISO 9001: Supplying What the Contract Stipulates

ISO 9001: Supplying What the Contract Stipulates An enterprise supplying goods or services that are in any way tailored to meet individual customers’ requirements needs to have a reliable routine for:- Establishing the individual contract of...

Article: ISO 9001: Using QMS to Keep Orders Flowing In

ISO 9001: Using QMS to Keep Orders Flowing In Your Sales orders have dried up and you find your sales person is off sick and nobody else knows the sales process which is held in sales person’s head. It is therefore imperative that the risk of such...

Article: ISO 9001: Your Supplier Has Failed You

ISO 9001: Your Supplier Has Failed You Your Client tells you in no uncertain terms to replace some equipment which your company had recently supplied because it was not what was ordered and was seeking compensation for business lost because of...

Article: Quality Management Guide

Quality Management Guide How does your business work? How well does it work? And are your staff and customers happy? This quality management guide provides insights into proven quality management tools and techniques that...