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Article Index
Critical Illness Cover: A Guide
What are critical illness policies?
What do I need to know about critical illness cover?
Which critical illnesses are covered?
Will any exclusions apply to the cover?
How do I compare policies?
What types of policy are available?
What is the cost?
Who can take out critical illness cover?
Can I increase my cover after the policy starts?
How do I apply?
How do I make a claim?
What if I decide I don't want the policy after all?
Are these policies regulated?
What should I do if I want to complain?
Where can I get further information?
Page 15 of 16

A Guide to Critical Illness Cover

15. What should I do if I want to complain?

You should first tell either your financial adviser or the insurance company. Your key features leaflet will give details of the insurance company's complaints procedure. These procedures make sure your complaint is investigated properly.

However, if you are not satisfied with how your insurance company has dealt with your complain, you can ask the Financial Ombudsman Service to settle the matter. The service provided is free to customers. Their decisions are binding upon the insurance company, but do not effect your right to take legal action.

The address of the Financial Ombudsman Service is as follows.

Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR

Phone: 020 7964 1000

This document is reproduced with the permission of ABI - The Association of British Insurers.



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