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Telesales & TeleMarketing Case Studies
Listed below are a number of case studies for Teamline's Telesales & Telemarketing services.
| PPS - PRACTICAL PRINTING SOLUTIONS |
| Business |
Printing solutions company |
| Commencement of contract |
6 months |
| Hours per week |
20 hrs per week |
| Client directive |
Building relationships exercise, developing database.
This project is not purely appointment driven as some research is involved and contacts need to have £1M spend plus. Large printing contracts are normally of 3 year duration therefore appointments are not always appropriate but regular follow up calls and database refreshing culminate in an excellent conversion rate. Weekly meetings with client help cement a good working relationship. |
| Achievements |
Persistently chasing to reach relevant high-level personnel.
Successfully building customer relationships with large companies. As an example, appointments have been concluded with companies such as BMW, Wickes.
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| PSG - THE PROPERTY SEARCH GROUP |
| Business |
Sole agent for Homecheck Professional Environmental Reports
providing solicitors with alternative to Local Authority searches - residential/commercial & environmental issues. Nationwide organisation with local area representation. |
| Hours per week |
30 hrs pw plus |
| Client directive |
To arrange appointments with solicitors to introduce PSG's services. |
| Achievements |
Maintaining consistent level of appointments per week and efficient organisation of follow up calls with a view to further introductions for PSG.
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| Client satisfaction |
Very satisfied with current services provided by Teamline, which manifests itself in regular PSG referral work. |
| CONTACT ELECTRONICS |
| Business |
Contract manufacturers to the electronics industry |
| Hours per week |
15hrs |
| Client directive |
Improving existing database, appointment setting and customer care. |
| Achievements |
Achieving regular appointments with business growing as a result. |
| Client satisfaction |
Client enjoys regular contact and updating, consulting with Teamline for advice reference new databases, ideas ref company image etc. |
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